Local Garage - Issues/Rights/Complains/Advise/Help
Posted: Thu Jun 16, 2016 12:45 pm
Hi Guys. Wasn't sure in which topic I should post this message so here we go...
Some time ago (about 4/5 weeks) I left my XM at local garage (guy seems to be familiar with Citroen and OK to do asked job) with replacement second hand sunroof from RaveDave. Had the time issue from the begin - hasn't been done, difficul job and takes ages, fabric need to be clean up, need to be check for leaks etc. At the begin I wasn't too bothered about it cos just came back from holidays and was in really good mood. At the begin had some leak after washing top of the car with jet wash. Took it back and supposed to be sort out (in that time fabric start peeling of from front of ceiling/just above windscreen and I was told that I need some kind of fabric/carpet glue to sort it out). So been driving it for a few more days and then went on my holidays.
Had a great time abroad and I was aware that weather in UK was horrible (long heavy rains). When came back I tried to move a car of driveway and it all starts. I had cold shower (literally) on my back and passenger seat, wet patches around edges of ceiling, and two 'ponds' under mats on passenger side - back and front. Fabric peel off even more and at the back of ceiling too.
Took it straight back to garage to show what happen to my XM when I was away and as a result I got information that things like that happen with second hand parts, they not giving me any warranty for it. Then I was told that sunroof seal hasn't been clean properly and to bring car back on TUE so main guy will take a seal from my previous sunroof and replace it with the one from Dave. At the begin I was devastated. Angry as f... but menage to cool down and just walk away with promise that I'll bring my car back on TUE.
I got some photo for You guys so take a look please and I'll appreciate if someone could give me any advise about whole situation, responsibilities from garage and my rights in this scenario :/
PHOTOS - https://drive.google.com/open?id=0BwMDv ... GpfZngzQmc" onclick="window.open(this.href);return false;
Regards
Prem
Some time ago (about 4/5 weeks) I left my XM at local garage (guy seems to be familiar with Citroen and OK to do asked job) with replacement second hand sunroof from RaveDave. Had the time issue from the begin - hasn't been done, difficul job and takes ages, fabric need to be clean up, need to be check for leaks etc. At the begin I wasn't too bothered about it cos just came back from holidays and was in really good mood. At the begin had some leak after washing top of the car with jet wash. Took it back and supposed to be sort out (in that time fabric start peeling of from front of ceiling/just above windscreen and I was told that I need some kind of fabric/carpet glue to sort it out). So been driving it for a few more days and then went on my holidays.
Had a great time abroad and I was aware that weather in UK was horrible (long heavy rains). When came back I tried to move a car of driveway and it all starts. I had cold shower (literally) on my back and passenger seat, wet patches around edges of ceiling, and two 'ponds' under mats on passenger side - back and front. Fabric peel off even more and at the back of ceiling too.
Took it straight back to garage to show what happen to my XM when I was away and as a result I got information that things like that happen with second hand parts, they not giving me any warranty for it. Then I was told that sunroof seal hasn't been clean properly and to bring car back on TUE so main guy will take a seal from my previous sunroof and replace it with the one from Dave. At the begin I was devastated. Angry as f... but menage to cool down and just walk away with promise that I'll bring my car back on TUE.
I got some photo for You guys so take a look please and I'll appreciate if someone could give me any advise about whole situation, responsibilities from garage and my rights in this scenario :/
PHOTOS - https://drive.google.com/open?id=0BwMDv ... GpfZngzQmc" onclick="window.open(this.href);return false;
Regards
Prem